Privacy Policy

xovo.com.tr respects your privacy and wants you to understand our privacy policy. This Privacy Policy page communicates how, when, and why we gather information about our customers and what we do with it.

Xovo Oil reserves the right to make changes to this Privacy Policy at any time. By accessing www.xovo.com.tr (“Website”), you confirm that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or use your personal information, you should not use the Website or order goods from Xovo Oil. We are not responsible for the content or privacy policies of third parties.

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

Website Security

We have taken many precautions to protect confidential information while you shop using the Xovo Oil Website. We use the industry-standard SSL protocol (Secure Sockets Layer) to secure credit card transactions. The SSL system encrypts information that you submit to us via our website when you place an order as a safeguard against third party interception of your information.

Gathering and Use of Your Personally Identifiable Information

We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, sign up for email newsletters, browse or shop online, request a catalog, or participate in a sweepstakes, contest, promotion or survey. We will only retain your information for as long as is necessary for the purposes set out in this policy or as needed to provide services to you or to advertise or market services to you.

Collection for a Business Purpose

During the past twelve months, we have collected the following types of information:

• Identifiers, such as real names, aliases, postal addresses, unique personal identifiers, online identifiers, Internet Protocol (IP) addresses, email addresses, or other similar identifiers;
• Business use: To enable the use of our website, fulfill your orders, market our products, inform you of special offers and promotions, communicate directly with you, and understand how customers interact with our website and offerings.
• Categories of personal information (Section 1798.80(e) of the Cal. Civil Code), such as telephone numbers, credit card numbers, debit card numbers, and other financial information;
• Business use: To fulfill your orders, communicate directly with you, and prevent fraud.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement;
• Business use: To enable the use of our website, monitor and troubleshoot website performance, provide you with relevant information and content, market our products, inform you of special offers and promotions, improve our offerings, detect fraud, and assist with your requests.
• Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
• Business use: To enable the use of our website, fulfill your orders, market our products, inform you of special offers and promotions, communicate directly with you, and understand how customers interact with our website and offerings.
• Geolocation data; and
• Business use: To enable the use of our website and to personalize your experience; and for fraud detection.
• Inferences, system-generated predictions about your interests and preferences
• Business use: To personalize your experience and improve our offerings.

Sale for a Business Purpose

We do not sell your personal information for any monetary consideration. However, under some circumstances a transfer of personal information to a third party without monetary consideration may still be considered a “sale” under California law. If you purchase from us, Xovo Oil may opt your name, address, email address and order information into a cooperative marketing database used by other companies that may want to market goods or services to you.

If you wish to opt-out of the sale of personal information, please send us an email at info@xovo.com.tr. You may authorize another to submit a request to opt-out on your behalf, but only if you provide the authorized agent with signed written permission to do so. So as to ensure your privacy, we reserve the right to deny a request from an authorized agent who does not submit proof that they have been authorized to act on your behalf. If exercised, the decision to opt-out will be valid for 12 months, at which time we may request that you authorize the sale of personal information again.

Disclosure for a Business Purpose

The information we collect, have collected within the past twelve months, and may disclose, or have disclosed in the past twelve months is:

We may also use personal information to comply with legal obligations pursuant to the legal protections afforded to you in your country. Where required to obey the law, such as in response to a subpoena or legal process we will disclose your personal information. We also reserve the right to use your personal information to exercise or defend legal claims.

the unlikely event that our business assets are ever sold to or purchased by another company, Xovo Oil may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this Privacy Policy

We will only retain your information for as long as is necessary for the purposes set out in this policy or as needed to provide services to you or to advertise or market services to you.

Email List

When you sign up for our email newsletters, we ask for your first name and email address. If you do not wish to receive our email anymore, an unsubscribe button is located at the bottom of each email for your convenience. You can also unsubscribe by contacting info@xovo.com.tr.

Catalog Mailings

While we make our catalogs available to existing or prospective customers, we do not make our catalog mailing list available to other catalog companies.

If you do not want to receive a catalog from Xovo Oil, please email info@xovo.com.tr with your name, address, and the blue code from your catalog’s back cover.

Online Tracking

Website uses Google Analytics and may be able to see user’s referring site. Website does not respond to “do not track” signals, though users may be able to provide tracking instructions to Google Analytics. To opt out of Google Analytics, visit the Google Analytics opt-out page found at https://tools.google.net/dlpage/gaoptout and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser.

GDPR Compliance

Xovo Oil complies with the requirements of the General Data Protection Regulation (“GDPR”) with respect to data concerning citizens or residents of European Union countries and Switzerland. To the extent other terms of this Privacy Policy or Xovo Oil Terms and Conditions contradict the terms herein as applied to EU Residents and Citizens, the terms of this “GDPR Compliance” section control.

EU residents and citizens have the following eight rights under GDPR and are entitled to the facilitation of these rights by Xovo Oil as set forth herein:

Right to be Informed. Xovo Oil collects the following “personal information” as defined in GDPR when a sale is consummated: name, e-mail address, shipping address, telephone number and credit card information. You may provide other information in custom orders you make such as the names of a member of a family, the family name, the year the family was established, and locations they lived. We use this information to process and fulfill your order and to notify you of your order status. You may also choose to provide us with your personal information of varied nature if you contact us regarding customer service concerns. Please also review the section of this policy entitled “Gathering and Use of Your Personally Identifiable Information” for more information on our collection and use of information.

Right of Access. EU residents and citizens have a right to be informed of data that is stored, processed or analyzed and to obtain a copy in plain English. To request such information please email us at info@xovo.com.tr using the same email you used to complete your transaction and provide us with your payment information in order to provide your account security.

Right to Rectification. EU residents and citizens have a right to revise our information if inaccurate or complete, and if information is disclosed to third parties to have that information rectified by the third parties. If after accessing your information, an EU resident or citizen believes our information on file regarding you is inaccurate, one may respond to the email which was provided with information pursuant to EU resident or citizen right of access and provide the rectifying information.

Right of Erasure. This is a non-absolute ‘right to be forgotten.’ If you are an EU resident or citizen and after accessing your information you would like to have it erased, please send an email explaining the circumstances warranting erasure to the email which provided your information pursuant to your right of access. We may comply with the request, we may have a legal obligation to preserve some or all data under relevant laws, and/or we may have a legal right to retain information you have requested be deleted. You will be advised of our decision regarding your data erasure request.

Right to Restrict Processing. EU residents and citizens have a right to ask Xovo Oil to suspend the processing of your personal information in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you that the restriction is respected in the future.

Right to Portability of Data. EU residents and citizens have a right to have your data stored with us to be moved, copied or transported in a safe and secure manner without affecting its usability. If you would like your personal data in portable form, please email a request to info@xovo.com.tr with the subject line “REQUEST FOR PORTABLE DATA.”

Right to Object to Processing. EU subjects may object to direct marketing including any personalized website content, emails, or to all processing of their personal information. EU citizens and residents have an absolute right to object to use of their personal data for direct marketing purposes. You may not have an absolute right to object if your personal data is used for a task carried out in the public interest, or for legitimate interests such as scientific or historical research or statistical purposes. If you are an EU citizen or resident who objects to processing of their personal information, please send an email request to info@xovo.com.tr with the subject line “OBJECTION TO PROCESSING” and tell us whether you object to direct marketing or all processing.

Rights in Relation to Automated Decision-making. Xovo Oil uses personal information to profile customers including to facilitate direct marketing. Xovo Oil may also provide emails, marketing, or advertising to EU citizens or subjects by automated means, and automated (non-human) responses to customer actions or requests. If you would like more information regarding Xovo Oil automated decision-making or to request human follow up to an automated promotion or Xovo Oil communication, or a response to an EU citizen or resident action or request, please send an email request to info@xovo.com.tr with the subject line “AUTOMATED DECISIONMAKING” and provide the details of the transaction in question.

California Residents: Rights under California Law. Xovo Oil complies with the requirements of the California Consumer Privacy Act. To the extent other terms of this Privacy Policy or Xovo Oil Terms and Conditions contradict the terms herein as applied to California consumers, the terms of this section control.

California Consumer Privacy Act

• You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and verify your request, we will disclose to you:

• The categories of personal information we collected about you;
• The categories of sources from which the personal information has been collected;
• The specific pieces of personal information we collected about you;
• Our business or commercial purpose for collecting or selling any personal information;
• The categories of personal information about you that was sold or disclosed for a business purpose; and/or
• The categories of third parties to whom the personal information was sold or disclosed for a business purpose, by category or categories of personal information for each category of third parties to whom the personal information was sold.
• You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
• We may deny your deletion request if retaining the information is necessary for us or our service providers to:
  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our agreement with you. For example, we may not delete your personal information insofar as it is needed to honor our returns policy with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act.
  • Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise the rights described above, please submit a verifiable request to us by sending us an e-mail: info@xovo.com.tr.

Only you or a person whom you authorize to act on your behalf may make a verifiable consumer request related to your personal information. If you wish to authorize another to act on your behalf, please be advised that Xovo Oil may require that you provide the authorized agent with signed written permission to submit a request and verify your own identity and confirm your permission directly with us, unless the authorized agent has a power of attorney. However, you may also make a verifiable consumer request on behalf of your minor child.

Our verification process works as follows:

Password-protected accounts– if you have a password-protected account with us, we will use password authentication to verify you.

Non-password-protected accounts– Before we may process a request, in order to protect your privacy, we will ask for you to confirm a few pieces of information that we have on our records about you, for example:

• Your email address
• Your billing zip code

If you make a request online to delete your personal information, we may need to confirm your request before we delete your information.

You may make a verifiable consumer request up to two times within a 12-month period, without charge. Unfortunately, we cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We try to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension time period (up to 90 days). If you have an account with us, we will deliver our response to the email associated with that account. If you do not have an account with us, we will deliver our response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding receipt. The response we provide will also explain any reasons we cannot comply with a request, if applicable.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not respond to your exercise of CCPA rights by:

• Denying you goods or services.
• Charging you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
• Providing you a different level or quality of goods or services.
• Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

We may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Privacy Policy Changes

We may change this Privacy Policy from time to time. If we believe the changes are material, we will let you know by one or more of the following: (1) posting a conspicuous notice on the Website or (2) sending you an email regarding the changes.

Contact Us

If you have questions about our privacy policies or procedures, or if you would like to make changes to the way your data is being used, please email info@xovo.com.tr